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Bankoi
Helpdesk Software / Overview |
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Using
Bankoi Helpdesk Software in your organization will make your
user emails/support requests easy to track and manage, it
allows staff members to be assigned to single or multiple
departments saving time assigning user requests.
Bankoi Helpdesk Software makes submitting tickets easy
for users, by allowing two methods:
Direct Email Submission
Users can send email to your company which will be logged,
assigned to a specific department and given a tracking number.
You can setup multiple incoming email addresses allowing you
to completely manage user communications.
Web Based Submission
Included in
Bankoi Web HelpDesk is a web based client area and submission
form, where users can login and track/submit any support
requests easily. |
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Client
Area Features
The web based user area can optionally be used as a
resource for users to submit and track help desk
submissions and emails. An overview of the features
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Multiple Language Support
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Quick User Signup
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File Attachments from web
based form
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Ability to assign a priority
for the request
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View support request history
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Submission Tracking without
logging in (via submission key)
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Unlimited number of users.
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Flood Prevention for incoming
emails, this only allows a user to submit a request
every x seconds.
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Searchable Knowledge Base (managed
by staff members)
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Staff
Area Features
An
additional section of
Bankoi Web HelpDesk is
the staff area, this is
where you can allow staff members to login and respond to user
requests.
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Performance Tracking, staff
members can view the % of calls they have closed
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Rating Performance, users can rate
how helpful a staff member was allowing satisfaction
reporting in the administration
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Private Staff notes can be set on
help desk requests, so that users cannot view them
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Assign requests to other
departments or staff members
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Staff Members can view/attach
files when responding to user requests.
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Easy call display, showing
Emergency, new and open requests
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Predefined response templates
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Knowledge Base management
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Ticket notifications
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Many, many more features
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Administration Area Features
The
administration is where you can control all users/bills and
the system setup. Some of the main features of the admin area
are:
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Change layout via the template
editor
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User Management, including the
ability to create user accounts
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Ticket Overview
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Create an unlimited number of
support categories
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Manage software configuration,
many options.
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Search Customers
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View online/active staff members
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Customize the whole design via the
templates very easily
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Edit the email response templates
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System Requirements
- JSP
Enabled Server (i.e. TOMCAT 4.0)
- Mysql
- Linux / Windows 2000-2003 |
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Helpdesk Software |
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